Question 1

What does haul do?

Accepted Answer

Haul connects customers with licensed and insured professionals for junk removal and small moves, with fast, transparent pricing.

Question 2

What services can I book through Haul?

Accepted Answer

You can use Haul for:

- Junk removal
- Furniture pickup and disposal
- Storage unit cleanouts
- Garage, attic, and office cleanouts
- Donation and recycling pickups
- Single-item or multi-item hauling

Question 3

Are service providers licensed and insured?

Accepted Answer

Yes. Haul works with licensed and insured service providers — not gig workers. We focus on trusted, qualified professionals who operate legitimate hauling and moving businesses.

Question 4

How does pricing work?

Accepted Answer

Every job submitted through Haul receives both:
- an AI-generated pricing estimate with an instant book price, and
- the option to request custom quotes from service providers.

Our intelligent pricing engine analyzes the details of your job — including photos, item volume, labor requirements, access conditions, and location — to estimate pricing and provide transparent upfront rates whenever possible.

You are always in control of how you proceed:

- **Instant Book:** If you accept the instant book price and a service provider accepts the job at that rate, your booking is confirmed immediately.
- **Request Quotes:** If you prefer, you can request quotes from service providers and choose the offer that works best for you. Once you accept a quote, your booking is confirmed.

Whether you choose instant booking or provider quotes, you'll always have the ability to review pricing before committing to the job.

Question 5

Is pricing guaranteed?

Accepted Answer

For most standard jobs where the photos, inventory details, and accessibility information provided are accurate, the quoted or instant book price will generally remain the same.

However, pricing may change if additional items, labor requirements, access limitations, hazardous materials, wait times, or other scope-related conditions are identified before or during the service. If this occurs, the service provider may present updated pricing for your review and approval before continuing work.

Question 6

Do I need an in-home estimate?

Accepted Answer

Usually no. Most jobs can be priced directly through the app using photos and job details, helping you avoid scheduling in-person estimate visits.

Question 7

Can I get multiple quotes?

Accepted Answer

Yes. Depending on your job and market availability, you may receive bids from multiple providers or choose an instant booking option.

Question 8

How quickly can I book service?

Accepted Answer

Many jobs can be booked same-day or next-day depending on availability in your area.

Question 9

Can I track my crew in real time?

Accepted Answer

Yes. During active jobs, you can receive updates, estimated arrival times, and real-time tracking directly in the app.

Question 10

Is Haul available in my area?

Accepted Answer

Haul is expanding market by market. Availability depends on your location and provider coverage.

Question 11

What happens to the items after removal?

Accepted Answer

Providers may recycle, donate, repurpose, or responsibly dispose of items depending on local regulations, item condition, and available facilities.

Question 12

What items cannot be hauled?

Accepted Answer

Restricted items may include:
- Hazardous materials
- Certain chemicals or solvents
- Biohazard waste
- Explosives or ammunition
- Certain medical waste
- Other prohibited materials under local regulations

If you're unsure, contact support before booking.

Question 13

Can businesses use Haul?

Accepted Answer

Yes. Haul supports both residential and commercial customers, including:
- Property managers
- Storage facilities
- Realtors
- Offices
- Retail businesses
- Multi-location operators

Question 14

Do I need to be present during the job?

Accepted Answer

Not always. Some jobs may qualify for contactless pickup if access instructions and photos are provided clearly.

Question 15

How do payments work?

Accepted Answer

Payment methods are authorized securely at booking. Final charges are typically captured after the service is completed.

Question 16

Can I tip my crew?

Accepted Answer

Yes. You have the option to add a tip through the app after the job is completed. 100% of tips go to the service provider and crew.

Question 17

What if I need to cancel?

Accepted Answer

Cancellation policies may vary depending on timing and provider scheduling. Any applicable fees will be shown during booking.

Common questions.

Still have questions?