Terms of Use

Posted: September 12, 2026

Effective: October 15, 2026

These Terms of Use ("Terms") govern your use as a customer of Haulwerk, LLC's websites, consumer applications, booking tools, communications, payment features, and related customer services (collectively, the "Haul Service"). These Terms do not govern a service-provider company's use of Haul's provider tools or an individual driver's use of the Haul Driver application, which are subject to separate terms.

By creating an account, posting a job, accepting a price or bid, booking services, or otherwise using the Haul Service, you agree to these Terms. If you do not agree, do not use the Haul Service. Supplemental terms or policies may apply to a particular service, promotion, or jurisdiction when presented to you.

Haulwerk may update these Terms from time to time as described in Section 14. Your continued use of the Haul Service after an updated version becomes effective may constitute acceptance of the updated Terms, unless Haulwerk requires affirmative acceptance.

1. The Haul Service

The Haul Service is a technology marketplace that allows customers to request local junk removal, cleanouts, and permitted on-demand delivery services from independent third-party service-provider companies ("Service Providers"). Service Providers decide whether to accept a job or submit a bid.

The customer and the Service Provider are the parties to the agreement for the physical services booked through Haul ("Provider Services"). Haulwerk does not perform the Provider Services, own or operate the vehicles used to perform them, employ provider drivers or crews, or take possession, custody, or control of customer property.

Haulwerk may operate the marketplace, calculate or display pricing, transmit job information and provider bids, facilitate communications, process payments, provide customer support, investigate disputes, issue platform refunds or credits, and enforce platform rules without becoming the provider of the physical services.

For an Instant Book job, the customer first accepts the displayed price and scope. The booking becomes binding between the customer and the Service Provider when a Service Provider accepts that job. For a bid-based job, the booking becomes binding when the customer accepts a Service Provider's bid.

2. Eligibility, Accounts, and Security

You must be at least 18 years old, reside in the United States, have authority to enter into binding agreements, and provide accurate and current information.

You are responsible for activity under your account and for maintaining the confidentiality of your login credentials. You must promptly notify Haulwerk of unauthorized account use. Haulwerk may use automated fraud-prevention, security, and abuse-detection tools and may require identity or payment verification.

3. Permitted Services and Customer Attestation

The Haul Service is for local, intrastate services only. You may not post, request, or book a job that crosses a state line or that you know is part of an interstate shipment.

Haul does not permit residential moves or household-goods moving. You may not use Haul to transport your used household goods, furniture, boxes, personal effects, or other possessions from a residence to another residence, storage facility, or other location for your continued possession or use when the activity constitutes or may constitute regulated household-goods moving.

Permitted junk-removal and cleanout jobs are intended for permanent removal of unwanted property for lawful disposal, recycling, donation, transfer, or other disposition. Permitted delivery services must be lawful and must not be a prohibited household-goods move.

Each time you post a job, you represent and warrant that the job is not an interstate shipment, residential move, or prohibited household-goods move and that the information you provide accurately describes the requested service. Haulwerk may reject, cancel, or remove any job that appears to involve a prohibited or regulated service.

Customers and other passengers may not ride in a Service Provider's vehicle through the Haul Service. Haulwerk does not provide passenger transportation.

4. Job Information, Pricing, and Changes

AI-Assisted Estimates

Haul may use automated or AI-assisted systems to generate estimates, ranges, or Instant Book prices using information you provide, including descriptions, photographs, locations, and other job details. Automated outputs may be incomplete or inaccurate and may fail to identify access issues, hazardous materials, excessive volume or weight, or other job conditions.

Instant Book

Where available, Haul may display an Instant Book price. You choose whether to accept that price before the job is offered to eligible Service Providers. If a Service Provider accepts the job, the accepted price and recorded scope become the booking terms between you and that Service Provider.

Provider Bids

Service Providers may submit their own bids or quotes. Haul transmits those bids but does not negotiate, modify, counter, or accept a bid on behalf of a Service Provider. If you accept a bid, the accepted bid and recorded scope become the booking terms between you and that Service Provider.

Changes in Scope

You must accurately disclose the items, volume, condition, access, pickup and delivery locations, stairs, elevators, parking limitations, and other material job conditions. If actual conditions materially differ from the recorded scope, the Service Provider may submit a revised scope or price through Haul. You may accept or reject the proposed increase. You will not be penalized merely for rejecting an increase, but the Service Provider may decline to proceed with work that is materially outside the accepted scope, unsafe, unlawful, prohibited, or outside its authority or insurance.

Cancellation fees or other disclosed charges may apply when permitted by the applicable booking terms or cancellation policy.

5. Your Property, Job Site, and Prohibited Materials

You represent that you own, or have lawful authority to request removal, disposal, handling, or delivery of, all property included in a job. You are responsible for identifying items that must not be removed and for protecting valuables, documents, cash, medications, jewelry, and other property not included in the job.

You must provide a reasonably safe and lawful work environment and disclose known hazards, access restrictions, infestations, biohazards, unusual weight, and other conditions that could affect safe performance.

Unless expressly enabled by Haul under separate terms, you may not request handling, transportation, storage, or disposal of hazardous, illegal, prohibited, or specially regulated materials, including explosives, firearms or ammunition, radioactive materials, asbestos, medical waste, illegal substances, or other materials requiring special authorization. Service Providers may decline or stop work they reasonably believe is unsafe, unlawful, prohibited, or materially different from the disclosed job.

Haulwerk does not inspect loads or job sites and does not guarantee that software, photographs, descriptions, or other screening methods will detect hazardous or prohibited materials.

6. Payments, Fees, and Tips

Payments are processed through Stripe Connect or another disclosed payment processor. For payment-processing purposes, Haulwerk may charge you, appear on your payment statement, and act as merchant or business of record for the transaction. That payment role does not make Haulwerk the carrier, hauler, disposal operator, employer, or provider of the physical Provider Services.

By booking through Haul, you authorize Haulwerk and its payment processors to authorize and capture payment for the accepted booking price, customer-approved changes, applicable taxes, disclosed platform or service fees, cancellation fees where applicable, and voluntary tips. Haulwerk may retry failed payment methods, use another payment method you have provided where permitted, issue refunds or credits, and recover unpaid authorized balances.

Haulwerk may charge separate platform, service, trust, booking, or other disclosed fees. Any material customer-facing fee will be disclosed before you complete the applicable transaction. Promotional pricing or discounts offered to another user do not entitle you to the same pricing.

Tipping is optional. Where a tip is processed through Haul, the amount designated as a tip is intended for the Service Provider, subject to payment-processor adjustments, chargebacks, or applicable law.

7. Service Provider Information and Platform Display

Haulwerk may display Service Provider profiles, ratings, badges, rankings, availability, or other information and may rank, recommend, prioritize, or feature providers using factors such as service area, responsiveness, completion history, cancellations, ratings, platform participation, commercial relationships, promotions, or trust-and-safety considerations.

A badge, ranking, recommendation, "preferred" status, or statement that Haul received or reviewed information is not a guarantee or warranty of a Service Provider's quality, safety, insurance, licensing, legal compliance, or suitability for a particular job. You remain responsible for deciding whether a Service Provider meets your needs.

8. Cancellations, Claims, Refunds, and Disputes

The Service Provider is responsible for the physical Provider Services. If you believe property was damaged, removed without authorization, not delivered, or otherwise affected by Provider Services, you should promptly document the issue and notify Haul through the available support process.

Haulwerk may review photographs, messages, payment records, job information, provider responses, and other evidence and may make good-faith administrative determinations for purposes of refunds, credits, payment adjustments, chargebacks, account status, and enforcement of these Terms. Haulwerk may communicate with the Service Provider or its insurer and may refer a claim to them.

A platform determination by Haulwerk is not a judicial determination of legal fault or liability and does not make Haulwerk an insurer or guarantor of Provider Services. Haulwerk does not guarantee reimbursement for property damage, loss, theft, delay, incomplete work, or other claims arising from Provider Services.

9. User Content and Customer Data

You may upload photographs, videos, descriptions, inventory information, communications, reviews, and other content ("User Content"). You retain ownership of your User Content.

You grant Haulwerk a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, process, analyze, display, transmit, and create technical or analytical derivatives from User Content as reasonably necessary to operate, secure, support, improve, and develop the Haul Service, including pricing, fraud prevention, safety, analytics, customer support, and machine-learning systems. Haulwerk may use deidentified or aggregated information for analytics, product development, and business operations.

You represent that you have the rights necessary to provide User Content and that your User Content does not violate law or another person's intellectual-property, privacy, publicity, or other rights. Haulwerk may remove or restrict content that violates these Terms or applicable law.

Haulwerk's collection and use of personal information is also governed by its Privacy Policy.

10. Acceptable Use and Software License

Subject to these Terms, Haulwerk grants you a limited, revocable, non-exclusive, non-transferable license to access and use the consumer portions of the Haul Service for lawful personal or business use in connection with requesting permitted services.

You may not misuse the Haul Service, interfere with its operation or security, scrape or data-mine it, reverse engineer software except where applicable law expressly permits it, circumvent platform fees, use Service Provider information to avoid an active Haul transaction, impersonate another person, submit false information, harass another user, or use the Haul Service for unlawful or prohibited activity.

The Haul Service, software, branding, and related intellectual property remain owned by Haulwerk or its licensors. No rights are granted except as expressly stated in these Terms.

11. Disclaimers and Limitation of Liability

THE HAUL SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

HAULWERK DOES NOT GUARANTEE SERVICE-PROVIDER AVAILABILITY, JOB COMPLETION, PRICING ACCURACY, SERVICE QUALITY, SAFETY, INSURANCE, LICENSING OR LEGAL COMPLIANCE OF A SERVICE PROVIDER, CUSTOMER-PROVIDED INFORMATION, OR DETECTION OF HAZARDOUS OR PROHIBITED MATERIALS.

TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND REPRESENTATIVES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY; BUSINESS INTERRUPTION; OR COST OF SUBSTITUTE SERVICES.

WITHOUT LIMITING THE FOREGOING, HAULWERK WILL NOT BE LIABLE FOR LOSSES ARISING FROM OR RELATING TO PROVIDER SERVICES; A SERVICE PROVIDER'S ACTS OR OMISSIONS; VEHICLES OR EQUIPMENT; CUSTOMER PROPERTY OR CARGO; LOADING, TRANSPORTATION, DELIVERY, REMOVAL, OR DISPOSAL ACTIVITIES; THIRD-PARTY CONDUCT; OR YOUR INACCURATE DESCRIPTION, UNAUTHORIZED DISPOSAL REQUEST, PROHIBITED-SERVICE REQUEST, OR OTHER BREACH OF THESE TERMS.

TO THE FULLEST EXTENT PERMITTED BY LAW, HAULWERK'S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE HAUL SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE PLATFORM, SERVICE, TRUST, BOOKING, OR SIMILAR FEES PAID BY YOU TO AND RETAINED BY HAULWERK DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply regardless of the theory of liability and even if a remedy fails of its essential purpose. Nothing in these Terms limits liability for Haulwerk's fraud, gross negligence, willful misconduct, or other liability that cannot lawfully be limited, and nothing limits non-waivable consumer rights.

12. Indemnification

To the fullest extent permitted by law, you will defend, indemnify, and hold harmless Haulwerk, its affiliates, and their officers, directors, employees, agents, representatives, successors, and assigns from third-party claims, liabilities, losses, damages, fines, penalties, costs, and reasonable attorneys' fees arising out of or relating to: (a) your User Content; (b) your breach of these Terms; (c) your violation of law or another person's rights; (d) property you did not own or have authority to remove, dispose of, or deliver; (e) hazardous, prohibited, or undisclosed materials or job conditions you supplied or failed to disclose; or (f) a false or inaccurate representation that a job was not an interstate shipment, residential move, or prohibited household-goods move.

These obligations do not apply to the extent a claim is caused by the negligence, gross negligence, willful misconduct, fraud, or violation of law of the Haulwerk party seeking indemnification.

13. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for the limited exceptions below, any dispute arising out of or relating to these Terms or the Haul Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules. The Federal Arbitration Act governs this Section.

Before starting arbitration, the complaining party must send written notice describing the dispute and requested relief and allow 30 days for informal resolution. Notices to Haulwerk must be sent to support@haulwerk.com with the subject "Legal Dispute Notice."

Either party may bring an eligible individual claim in small claims court. Either party may seek temporary or preliminary injunctive relief in court to protect account security, payment systems, confidential information, or intellectual-property rights.

YOU AND HAULWERK EACH WAIVE A JURY TRIAL TO THE FULLEST EXTENT PERMITTED BY LAW. CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF, CLAIMANT, OR CLASS MEMBER IN A CLASS, COLLECTIVE, REPRESENTATIVE, CONSOLIDATED, OR MASS ACTION OR ARBITRATION. The arbitrator decides disputes concerning the interpretation, applicability, enforceability, formation, or scope of this arbitration agreement, except that a court decides the enforceability of the class, collective, representative, consolidated, or mass-action waiver.

If any portion of this Section is unenforceable, it will be enforced to the maximum lawful extent and severed, and the remainder will remain effective. No class, collective, representative, consolidated, or mass arbitration may proceed unless Haulwerk expressly agrees in writing.

You may opt out of this arbitration agreement by emailing support@haulwerk.com within 30 days after first accepting these Terms. Your notice must include your name and account email and state that you opt out of arbitration. Opting out does not affect any other provision or your access to the Haul Service.

If you previously opted out of arbitration under an earlier version of these Terms, that opt-out remains effective. If you did not timely opt out under the version of the Terms you originally accepted, an update to these Terms does not create a new arbitration opt-out period unless Haulwerk expressly states otherwise.

14. Changes to These Terms

Haulwerk may update these Terms from time to time to reflect changes to the Haul Service, our business practices, applicable law or regulatory requirements, or for other operational or legal reasons.

If an update materially affects your use of the Haul Service or your legal rights, Haulwerk will provide reasonable advance notice before the updated Terms take effect, such as by email to the address associated with your account or through an in-app or in-product notice. Unless a shorter period is required or permitted by law, material changes will take effect no less than thirty (30) days after notice is provided.

If you do not agree to the updated Terms, you must stop using the Haul Service before the updated Terms become effective. Unless Haulwerk requires affirmative acceptance of an updated version, your continued access to or use of the Haul Service after the effective date constitutes acceptance of the updated Terms.

Haulwerk may require you to affirmatively accept an updated version of these Terms before continuing to use some or all of the Haul Service.

15. Electronic Communications, Suspension, General Terms, and Contact

You consent to receive electronic agreements, notices, disclosures, receipts, service communications, and other records through email, SMS, push notifications, the Haul Service, or other electronic means. Message and data rates may apply. Marketing communications are subject to applicable consent and opt-out requirements.

Haulwerk may suspend, restrict, or terminate access for fraud, payment problems, safety concerns, prohibited-service requests, legal or regulatory concerns, abuse, platform-integrity reasons, or breach of these Terms. You may stop using the Haul Service at any time, subject to outstanding bookings, authorized charges, disputes, and legal retention requirements.

These Terms are governed by California law without regard to conflict-of-laws principles, except to the extent mandatory law in your jurisdiction provides otherwise. Subject to Section 13, any dispute not required to be arbitrated may be brought in a court of competent jurisdiction as permitted by applicable law.

You may not assign these Terms without Haulwerk's prior written consent. Haulwerk may assign them in connection with a merger, financing, reorganization, or sale of all or substantially all of its business or assets. If a provision is invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver. Haulwerk is not liable for delay or failure caused by events beyond its reasonable control.

Sections concerning payments, User Content, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provision that by its nature should survive will survive termination.

16. Contact Information

Haulwerk, LLC
907 Westwood Boulevard, Suite 126
Los Angeles, CA 90024
support@haulwerk.com